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Our Policies
Cancellation Policy: At Ever After Events, we understand that plans can change. We aim to provide flexibility and transparency regarding our cancellation policy. 1. Full Refund: If you need to cancel your scheduled event, you are eligible for a 100% refund if the cancellation is made seven (7) days or more before the event date (emergencies excluded). If Ever After Events needs to cancel you will be refunded 100% of your payment to the original payment method. 2. Cancellation Fee: For cancellations made within seven (7) days of the scheduled event date, a cancellation fee of $50 will apply (emergencies excluded). 3. Refund Process: Refunds will be processed using the original payment method within3-7 business days. 4. No-Show Policy: In the event of a no-show without prior cancellation notice, no refund will be issued. 5. Rescheduling: We understand that unexpected circumstances may arise. If you wish to reschedule your event, please contact us as soon as possible. We will make every effort to accommodate your request based on availability. 6. Contact Us: To cancel or reschedule your event, please call (412) 886 3001 We appreciate your understanding and cooperation with our cancellation policy. If you have any questions or need further assistance, please do not hesitate to reach out to us.
Party & Event Photography Disclosure: At Ever After Events, we understand that you want to capture every precious moment of your child's special day. That's why we often take photographs and videos during our events to help you treasure these magical memories. Our Commitment: Privacy: We respect your privacy and will always seek permission before taking close-up shots of children or any sensitive moments. Consent: We ask for your consent upon booking and at the start of the event to ensure we are complying with your preferences regarding photography and videography. Non-Intrusive: We strive to be as unobtrusive as possible, capturing candid moments while allowing your child and their friends to enjoy the event without feeling like they're constantly in front of the camera. Parental Choices: You have the option to: Opt-In: You can choose to have our photographer/videographer capture the event's highlights and candid moments. These photos and videos can be shared with you for your personal use and enjoyment. Opt-Out: If you prefer not to have any photographs or videos taken during the event, please let us know upon booking, and we will ensure our team refrains from photography. Shared on Social Media: Please note that some of the photos or videos taken may be shared on our social media platforms or website to showcase our services and share the joy of your child's event with others. If you have any concerns about this, please discuss it with us during the booking process or prior to the event. Your Comfort Matters: Your child's happiness and your peace of mind are our top priorities. If you have any questions, requests, or concerns regarding event photography or videography, please feel free to contact us. We're here to make your child's special day as magical and memorable as possible. Thank you for choosing Ever After Events to be a part of your cherished celebrations!
Coupon Use Policy: At Ever After Events, LLC, we are delighted to offer our customers opportunities to save on their purchases or bookings through the use of coupons. To ensure fairness and clarity in our promotional offers, we adhere to the following policy regarding the use of coupons: One Coupon Per Booking: Each booking is eligible for a discount through the use of one (1) coupon only. Customers must choose the coupon they wish to apply at the time of making their booking. This policy helps us to maintain equitable access to discounts for all our customers. Policy Details: Coupon Selection: When making a booking, customers will have the opportunity to apply any eligible coupon to their purchase. Only one coupon may be used per booking, and the choice of coupon cannot be changed once the booking has been confirmed. Combining Coupons: Coupons cannot be combined with any other offers, discounts, or promotions unless explicitly stated otherwise. Coupon Conditions: All coupons are subject to any terms and conditions stated on the coupon or associated promotional materials. This includes, but is not limited to, expiration dates, eligible services or products, and any minimum purchase requirements. Redemption Process: To apply a coupon to a booking, customers must enter the coupon code at the checkout stage or present the coupon at the time of booking, as per the instructions provided with the coupon. Non-transferable: Coupons are non-transferable and cannot be exchanged for cash or credit. We reserve the right to modify or cancel coupons at any time. Coupons are issued according to the terms of each specific promotion and may be limited in quantity. Should you have any questions about this policy or need assistance in applying a coupon to your booking, please contact our customer service team for support.
Communication Policy: At Ever After Events, we are committed to providing exceptional customer service and ensuring clear communication with our valued clients. Please review our communication policy to understand how we manage inquiries, requests, and general communication: 1. Contact Methods: We welcome inquiries and communication through the following channels: Email: info@everaftereventspittsburgh.com OR everafterevents.pittsburgh@gmail.com OR everafter.mass@gmail.com Text/Phone: (412) 886 3001 or (774) 361 5432 2. Response Times: We strive to respond to all inquiries and messages within 48 hours during our regular business hours. 3. Business Hours: Our regular business hours for communication are Mon/Wed/Thurs/Fri, 8:00 AM - 7:00 PM. Saturdays & Sundays 8AM-12PM. We are closed on Tuesdays. Messages received outside of these hours will be addressed during the next business day. 4. Urgent Requests: For urgent requests or last-minute bookings, please contact us directly by phone for expedited assistance. 5. Booking Inquiries: If you have questions about our services, pricing, availability, or wish to make a booking, please reach out to us through your preferred communication channel. We are here to assist you promptly. 6. Event Details: Once your event is confirmed, we will work closely with you to collect all necessary event details. Please provide accurate and complete information to ensure a smooth and magical experience. 7. Changes and Updates: If you need to make changes to your booking, reschedule an event, or update event details, please contact us as soon as possible. We will do our best to accommodate your requests based on availability. 8. Cancellations: For event cancellations or changes, please review our booking and cancellation policies for information on applicable fees and procedures. 9. Feedback and Reviews: We value your feedback and encourage you to leave reviews and share your experience with us on our website and social media platforms. Your input helps us improve our services. 10. Privacy and Data Protection: - We respect your privacy and adhere to our privacy policy regarding the collection and use of personal information. For more details, please review our privacy policy [Insert link to privacy policy]. 11. Customer Support: - If you encounter any issues or have concerns during your experience with Ever After Events, please contact our customer support team. We are dedicated to resolving any concerns promptly and to your satisfaction. 12. Emergency Contact: - In the case of an event emergency or urgent matter during your event, please refer to the emergency contact information provided in your event agreement. Thank you for choosing Ever After Events. We look forward to providing you with magical and unforgettable experiences. If you have any questions or require assistance, please do not hesitate to reach out to us.
Privacy Policy: Last Updated: October 9th 2023 1. Introduction Ever After Events ("we," "us," or "our") is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website, services, and events. 2. Information We Collect We may collect personal information from you when you: Visit our website. Use our services. Interact with us on social media. Contact us via email, phone, or other communication channels. Attend our events or participate in our services. The types of personal information we may collect include: Contact information (e.g., name, email address, phone number). Demographic information (e.g., age, gender, location). Payment information (e.g., credit card details). Event-related information (e.g., event preferences, attendance records). User-generated content (e.g., reviews, comments). Technical information (e.g., IP address, browser type, device information). 3. How We Use Your Information We may use your personal information for various purposes, including but not limited to: Providing and personalizing our services. Processing payments and bookings. Sending important updates, event details, and confirmations. Responding to your inquiries and requests. Improving our website and services. Conducting market research and analysis. Marketing and promotional activities (with your consent). 4. Data Security We take the security of your personal information seriously and employ reasonable safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. 5. Cookies and Tracking Technologies We may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and gather information about your interactions with our website. You can adjust your browser settings to manage cookies, but please note that some features may not function properly without them. 6. Third-Party Links Our website may contain links to third-party websites or services that are not under our control. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies. 7. Your Choices You have certain rights and choices regarding the personal information we collect and process. You may: Access, correct, or update your personal information. Withdraw your consent for marketing communications. Request the deletion of your personal information, where applicable. Object to the processing of your personal information. To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. 8. Changes to this Privacy Policy We may update this Privacy Policy periodically to reflect changes in our practices and legal requirements. We will post the updated Privacy Policy on our website, and the date of the latest revision will be indicated at the top of the policy. 9. Contact Us If you have questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us at: Ever After Events, 2021 Murray Ave, Pittsburgh PA 15217. info@everaftereventspittsburgh.com (412) 886 3001
Code of Conduct: Our code of conduct is designed to promote and preserve a safe, welcoming, and magical environment for all who attend and participate in our activities. Ever After Events expects that all guests, children and adults, will: Be considerate and respectful to staff members and other participants. Refrain from demeaning, discriminatory, or harassing behavior, materials, gestures, and speech. Speak up if they observe anything at an event that conflicts with this Code of Conduct. If you are being harassed or feel uncomfortable, notice that someone else is being harassed, or have any other concerns, please contact a member of the EAE staff immediately. UNACCEPTABLE BEHAVIOR Unacceptable behavior from any guest will not be tolerated. Unacceptable behavior includes, but is not limited to: Intimidating, harassing, abusive, discriminatory, derogatory, or demeaning speech, materials, or conduct by any Participants of the event and related event activities. Violence, threats of violence, or violent language directed against another person. Sexist, racist, homophobic, transphobic, or otherwise discriminatory jokes and language. Personal insults, particularly those related to gender, sexual orientation, race, religion, or disability. Inappropriate photography or recording. Taking of photos within the event environment for use on social media, without the prior permission of the individuals or owners of the content therein. Any boisterous, lewd, or offensive behavior or language, including but not limited to using sexually explicit or offensive language, materials or conduct, or any language, behavior, or content that contains profanity, obscene gestures, or racial, religious, or ethnic slurs. CONSEQUENCES OF UNACCEPTABLE BEHAVIOR Unacceptable behavior will not be tolerated. Anyone asked to stop unacceptable behavior is expected to comply immediately. If a Participant engages in unacceptable behavior, Ever After Events may take any action it deems appropriate, including leaving the event with no refund. EAE may also, in its reasonable discretion, temporarily ban or permanently expel a Participant from attending future events or booking services. WHAT TO DO IF YOU WITNESS OR ARE SUBJECTED TO UNACCEPTABLE BEHAVIOR If you are subjected to unacceptable behavior, notice that someone else is being subjected to unacceptable behavior, or have any other concerns, please notify EAE event staff or contact EAE's CEO as soon as possible. EAE event staff will be available to assist those experiencing unacceptable behavior to feel safe for the duration of the event. All reports will remain completely confidential.
Liabilities & Insurance: Insurance Provider: Ever After Events, LLC is insured through Hiscox Insurance. By booking or attending an event, you specifically release Ever After Events from any claims or liabilities of any kind whatsoever, arising from or related to their participation in your event. You acknowledge that Ever After Events, LLC and all its employees, independent contractors and affiliates are not responsible for any damages occurring to or on your property from their participation in your event. By booking your event, you agree to give consent to Ever After Events and its authorized representatives, granting them permission to photograph and/or video record their participation in this event. You further agree that all photographs and materials recorded may be used in any form, as part of any future publication, video, brochure and or other printed material for promotion. Ever After Events, LLC. has your permission to use your or your child’s photograph publicly to promote the company. You understand that the images may be used in print publications, online publications, presentations, websites, and social media. You also understand that no royalty, fee or other compensation shall become payable to you by reason of such use. Please email us prior to booking if you do not agree with this and we will work with you. By booking your event you give consent for your child(ren) to participate in makeup, face-paint, temporary tattoo, or hair up-do application. You hereby acknowledge that while the application of makeup is generally regarded as safe, that allergies, or reactions to makeup products (including, but not limited to: cream makeups, liquid latex, spirit gum, spirit gum remover and all other makeup products), and mistreatment of makeup products and tools by my child can result in injury. You have carefully considered all risks involved in this activity, and hereby agree to hold Ever After Events, LLC and their respective employees/students harmless for all personal injury to your child which could result from participation in this service. You hereby acknowledge that all brushes and makeup products are kept sanitary and are sanitized between every makeup application. Any skin condition should be reported by yourself to an Ever After Events staff member prior to application and, if need be, a sample test of makeup may need to be performed on the skin to test reaction. You understand that Ever After Events, LLC and their respective employees and or students are not held responsible for complications that may result in leaving the event without assisted removal of product including, but not limited to: cream makeups, liquid latex, spirit gum, spirit gum remover and all other makeup products. By booking your event, you understand that performers of Ever After Events cannot perform in rain, snow, sleet, etc. Doing so causes damage to costumes and wigs. If you do not provide adequate shelter for performers during the duration of their performance, you are fully liable for the cost of fixing and/or replacing the damaged costume pieces. Keep in mind, just one costume piece may cost upwards of $1000.00. By booking your event you acknowledge that you are liable for cost of fixing, cleaning, or replacing any costume items that are damaged during their party (the “Fine”); Causes of damage include but are not limited to dirt stains, grass stains, stainable food items, non washable paints, non washable markers, children, rips and tears, etc. Client will be billed for any damages occurring to Ever After Events' property via invoice that will be due no later than one week following your party; in no circumstances will you owe any amounts in excess of the Fine to Ever After Events. COVID-19 By booking your event with us you acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that your child(ren) and you maybe exposed to or infected by COVID-19 and that such exposure or infection may result in personal injury, illness, permanent disability, and death. You understand that the risk of becoming exposed to or infected by COVID-19 may result from the actions, omissions, or negligence of yourself and others, including, but not limited to, Ever After Events' employees, volunteers, and program participants and their families. You voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any injury to your child(ren) or yourself (including, but not limited to, personal injury, disability, and death), illness, damage, loss, claim, liability, or expense, of any kind, that you or your child(ren) may experience or incur in connection with your child(ren)’s attendance participation in Ever After Events programming (“Claims”). On your behalf, and on behalf of your children, you hereby release, covenant not to sue, discharge, and hold harmless Ever After Events, its employees, agents, and representatives, of and from the Claims, including all liabilities, claims, actions, damages, costs or expenses of any kind arising out of or relating thereto. You understand and agree that this release includes any Claims based on the actions, omissions, or negligence of Ever After Events, its employees, agents, and representatives, whether a COVID-19 infection occurs before, during, or after participation in any Ever After Events program. Staff Health & Safety Measures By booking your event you agree that all EAE staff members may only perform outdoors when the temperature is between 50 to 80 degrees Fahrenheit with the exception of “Mermaid Pool Parties” packages. If at any time a staff member feels that their health is being compromised due they are free to leave and Client will not be reimbursed. By booking your event with us you understand that we reserve the right to leave your party if there are any inappropriate advances, comments, etc from anyone at your party. No refunds will be issued if this is the case and performer is not required to stay the full duration of party. PLEASE BE MINDFUL OF OUR STAFF IF ADULTS ARE ENJOYING ALCOHOLIC BEVERAGES DURING YOUR PARTY. Any inappropriate conduct from guests at your party towards staff will result in our staff leaving your party with no refunds.